Tempo helps loan originators manage contacts, activities, notes, calendars, goals, pipelines, relationship work, recruiting, and related productivity workflows. This policy explains what we collect, why we use it, and how to contact us about privacy requests.
Information we collect
We collect information you provide directly, information created while using Tempo, and information needed to operate connected services.
- Account details such as name, email address, organization, role, and authentication identifiers.
- Customer relationship data you enter or import, including contacts, activities, notes, tasks, goals, calendar events, pipeline records, recruiting records, and relationship records.
- Integration data needed to connect services you choose, such as calendar providers, mortgage systems, card vendors, or assistant connections.
- Billing and subscription status handled through our payment processor.
- Usage, device, diagnostic, and security data such as IP address, browser, log events, error reports, and feature usage.
How we use information
- Provide, secure, maintain, and improve Tempo.
- Authenticate users and enforce account, organization, and subscription permissions.
- Power product features such as dashboards, reminders, insights, assistant tools, and workflow automation.
- Process support requests, billing, operational notices, and product communications.
- Detect abuse, debug issues, monitor reliability, and satisfy legal obligations.
AI and assistant features
If you connect an AI assistant or use Ask Tempo, Tempo may send relevant account data to model providers or assistant platforms to answer your request or complete the workflow you initiated. Writes through Tempo assistant and MCP features are staged for confirmation before execution. We do not intentionally use your Tempo data to train public foundation models.
How we share information
We share information only as needed to run Tempo, when you direct us to connect another service, or when required by law.
- Service providers that host, secure, analyze, support, or process Tempo operations.
- Connected integrations you authorize, limited to what the integration needs to work.
- Your organization administrators where your account belongs to an organization-managed Tempo workspace.
- Authorities or other parties when legally required or necessary to protect rights, safety, and security.
Retention
We keep information for as long as needed to provide Tempo, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. You can request deletion, but some records may be retained where required for legal, security, backup, audit, or legitimate business purposes.
Your choices
- Update profile and workspace information in Tempo where available.
- Disconnect integrations from Tempo settings or the connected provider.
- Request access, correction, export, or deletion by emailing support@tempogo.app.
- Opt out of nonessential marketing emails using the unsubscribe link or by contacting support.
Security
Tempo uses administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so please use strong credentials, protect your devices, and tell us promptly about suspected unauthorized access.
Children
Tempo is a business product and is not intended for children under 13.
Changes
We may update this policy as Tempo changes. The updated date shows when this page was last revised.
Contact
Email privacy questions or requests to support@tempogo.app.